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Thursday, October 22 • 09:35 - 10:20

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Friction. Starts fires. Stops airplanes. Gives traction. Saps energy. A small bit of friction is necessary to gain traction and overcome inertia. A large dose of friction slows everything down, annoying customers and eating away at profits.

This talk looks at the three most common sources of friction in software systems, and how some organizations challenge the laws of physics.

1) How full stack start-ups remove friction from the customer journey
2) How cloud companies remove friction from the code base
3) How governments remove friction from service delivery

Thursday October 22, 2015 09:35 - 10:20 GMT-03
Sala de Conferencias

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